Shipping policy

At Online Mandawee, our goal is to make it easy and reliable for you to send groceries and essentials to your loved ones in Afghanistan. We partner with trusted local merchants who handle product preparation and delivery to ensure your order arrives safely and on time.

1. How Delivery Works

When you place an order through Online Mandawee, it is received by one of our verified partner merchants. The merchant prepares your order and coordinates the delivery to the provided address.
Delivery times and coverage areas may vary depending on the merchant’s location and delivery capacity.

2. Delivery Timeframe

Most orders are delivered within 24 to 72 hours, depending on:

• The recipient’s location

• Product availability

• The merchant’s delivery schedule

You’ll be notified once your order has been confirmed and dispatched.

3. Delivery Areas

Delivery services are available in selected cities and areas across Afghanistan. Availability for your recipient’s area will be shown at checkout. We’re continuously working with our partners to expand our delivery zones.

4. Delivery Charges

Delivery fees, if applicable, are determined by the merchant and will be clearly displayed at checkout before you confirm your order.

5. Delays & Exceptions

While we and our partner merchants strive to ensure timely deliveries, delays may occur due to:

• Weather conditions

• Transportation issues

• Public holidays or security restrictions

If a delay occurs, our team will notify you promptly and provide an updated delivery estimate.

6. Our Role

Online Mandawee acts as a service platform connecting customers with local merchants. We do not deliver products directly but work closely with our partners to ensure a smooth and trustworthy experience.

7. Contact Us

If you have questions or issues related to your delivery, please reach out to us at:
Email: info@onlinemandawee.com
or via WhatsApp support on our website.