Below are some of the most common concerns our customers have before placing an order.
If you don’t find what you’re looking for, feel free to reach out at support@mandawee.com
- All
- ABOUT MANDAWEE
- PRODUCTS & ORDERING
- DELIVERY
- PAYMENTS
- SUPPORT & ISSUES
Need Help?
If you have a question or need assistance, click the button below to chat live with our Customer Support team.
If we're not online, no worries—just send us an email, and we'll get back to you within 12–24 hours.
ABOUT MANDAWEE
Mandawee is an online grocery platform that allows people—whether in Afghanistan or abroad—to send groceries to their loved ones across Afghanistan.
Anyone! Afghans living abroad or locals in Afghanistan can place orders through our website.
No. While we focus on helping Afghans abroad support their families, anyone in Afghanistan can also order for themselves or others.
We’re a bit of both! Mandawee partners with local suppliers to provide fresh groceries, and we handle the delivery to ensure your order reaches your loved ones safely.
PRODUCTS & ORDERING
We offer a wide range of groceries—fresh fruits and vegetables, rice, flour, oil, dairy items, snacks, drinks, and more.
Yes! You can browse available products and select exactly what you want. If a specific item is out of stock, we may contact you for a replacement.
Go to our website, add items to your cart, provide the delivery details, and complete the checkout process. It’s that easy!
We try to accommodate preferred delivery times when possible. You can add any special requests in the order notes during checkout.
DELIVERY
We currently deliver to selected areas within Afghanistan. But planning to expand our operations
Most deliveries are completed within 24 to 72 hours, depending on the recipient’s location and order size.
Yes! We’ll keep you updated via email or WhatsApp on your order status. You can also contact our support for real-time updates.
Our team will contact the recipient to reschedule or arrange delivery at a convenient time.
PAYMENTS
We accept international and local payments including debit/credit cards, PayPal, and COD options (based on your location).
Yes, you can pay in USD, EUR, GBP, or other major currencies. The total will be converted at the time of checkout.
Absolutely. We use secure, encrypted payment gateways to keep your transactions safe and private.
SUPPORT & ISSUES
We’re here to help. Contact us via WhatsApp or our website, and we’ll fix the issue as soon as possible.
Yes, but only if the order hasn't been processed for delivery yet. Contact support immediately to request changes.
