Refund policy

At Onlinemandawee.com, we serve as a technology and logistics bridge connecting customers with local retailers and grocery stores across Afghanistan.

1. Our Role: A Delivery & Listing Service. 

Onlinemandawee.com is a service provider, not a retailer.

We do not own, sell, or stock any inventory.

Our primary service is the logistics of moving goods from Point A (the Merchant) to Point B (the Customer).

The products listed on our website are owned and sold by independent third-party retailers.

2. Product Responsibility.

Because Online Mandawee does not handle or store the goods, the Merchant is solely responsible for:

The quality, freshness, and accuracy of the items.

Ensuring the items match the description listed on the platform.

Processing exchanges if incorrect products were delivered.

3. Returns and Refunds.

Onlinemandawee.com cannot accept physical returns or issue direct refunds, as We serve as a logistics bridge connecting customers with local retailers.

4. How We Support You.

While we do not sell the products, we are committed to a great user experience. If you have trouble communicating with a merchant or if a delivery issue occurred:

Email us: info@onlinemandawee.com

Details needed: Please include your Order Number, Merchant Name, and a description of the issue.

Our Action: We will act as a mediator to help customers and ensure the items match the description listed on the platform.